Support
Answers from the person building it.
Home Floorplan is built by one person. This page covers the questions that come up most during the beta: setup, accessories, drawing, habits, automations and privacy. If something is still unclear, write to me directly.
Before you start
What you need
- An iPad running iPadOS 17 or later, ideally used in landscape.
- A home already configured in the Apple Home app, with at least one accessory.
- HomeKit access granted to Home Floorplan when iPadOS asks for permission.
Setup and accessories
Getting your devices to appear
I do not see my accessories in the app
Start with Apple Home. If an accessory is not visible or responding there, Home Floorplan cannot show it yet.
- Open the Apple Home app and check that the accessories are online.
- Open iPad Settings, then Privacy and Security, then HomeKit, and make sure Home Floorplan is allowed.
If everything looks right and the app is still empty, fully quit and reopen it. HomeKit sometimes needs a moment to hand over fresh data after launch.
An accessory has the wrong icon or category
Some devices describe themselves to HomeKit in a very generic way. A smart switch may look like a switch even if it controls a light, and some accessories do not expose a clear type at all.
Home Floorplan keeps improving these mappings. If something is clearly wrong, send the make and model and I will use it to improve recognition.
Why is Home Floorplan iPad only?
The app is built around a floorplan you can read and touch at a glance. That makes the most sense on a larger screen, especially on an iPad mounted in a hallway or kitchen.
A lighter companion experience for other devices may come later, but the iPad is the main home for this product.
Drawing
Building and editing your plan
Can I import a plan instead of drawing from scratch?
Importing an image to trace over is planned. The idea is simple: drop in a picture of your floorplan, then draw the rooms on top of it.
I am not focusing on LiDAR room scanning right now. Other apps already do that, and it only works on iPads with the sensor. Tracing works on any iPad.
What changed in the drawing tools?
Recent updates added Architectural Dark Mode for saving plans while iPadOS is in dark mode, floorplan rotation for working with markers, and more furniture types. You can rotate furniture and hide its name when the plan needs to stay clean.
These changes work with existing plans too. You do not need to redraw anything.
Habits and intelligence
What the app learns, and when
Why do I not see habits or suggestions yet?
Home Floorplan learns from real use, so it needs real days of data. A pattern has to repeat before it becomes useful enough to show.
The Habits screen can show patterns that are still forming, so you can see that the app is learning even before it has a recommendation.
Does it need an AI key?
No. Pattern detection runs on your iPad and does not need a key.
Optional AI features, such as clearer names or plain-language explanations, use your own API key only if you choose to add one. The app still works without it.
Usage
What usage figures mean
I got a strange usage alert after installing
In the first few days, before there is enough history, some accessories can look unusually active. Thermostatic valves are a common example.
It usually settles as the app gathers real data. If one accessory keeps being noisy, you can exclude it from usage monitoring.
Automations and home hub
When rules run reliably
My automations do not run when I am away from the iPad
For automations to run on their own, Apple requires a home hub in the house: a HomePod, HomePod mini or Apple TV.
With the latest Apple Home architecture, an iPad can no longer act as a home hub. If automations only work while you are actively using the app, a missing home hub is usually the reason.
Privacy and data
Where your home data lives
Does my home data leave the device?
Learning and analysis happen on your iPad. There is no Home Floorplan server collecting your accessory activity.
The only exception is optional: if you enable AI features with your own API key, the summary needed for that request goes directly to the provider you choose. See the Privacy Policy for the details.
Contact
Need direct help?
There is one person behind the app, so I cannot promise an exact response time, but I read everything. During the beta, TestFlight feedback is the best way to report a bug because it can include a screenshot and device details.