Contact
Write directly to the maker.
One person builds Home Floorplan, and one person reads your message. Email is the way to reach me for support, setup questions, bugs, or an idea.
Tell me what your experience has been like.
I read every message myself. I cannot always say when I will be able to reply, but a clear note with a real example is gold while the app is growing.
Reporting a bug? Include your iPad model, your iPadOS version, what happened, and how to reproduce it.
Beta feedback
TestFlight is faster for crashes and glitches.
If you are on the beta, TestFlight feedback can attach a screenshot and your device details automatically. It is the quickest path for a visual bug or a crash. For everything else, email is perfect.